Please read the FAQ before create support ticket

Do you offer EDU (educational) discounts?
We do indeed offer a 50% EDU discount for students and 90% EDU discount for teachers.
To apply for the discount please send us a picture of your valid student/teacher ID to
EDU discounts combined with other discounts. The EDU license shares the same terms as a regular license and is not restricting in any way.
Where can I download my libraries manually?
All libraries you have purchased can be downloaded by navigating to your account page:
You will need to specify the email that you used when purchasing, then you will receive an email with a link with access to all your libraries.
How to resolve “Missing Samples” error in Kontakt?
This happens when you unzip the tool kit and then move the folder to a new location and it means that Kontakt is unable to to find the corresponding samples. This is very easy to fix though! Simply follow these steps to “Batch re-save” the library:
How Can I Find Out the License type (Player or Full) of My Native Instruments KONTAKT?
1. Launch your KONTAKT (standalone) or load an instance of your KONTAKT in your sequencer (plug-in).
2. On the KONTAKT interface, click on the NI logo located at the top right corner of your screen.
3. When the "About" window displays, verify the "License Type" located on the top left corner.
In the example - License Type: Full
Difference between KONTAKT and KONTAKT Player
Kontakt (the full version) is an industry-standard sampler by Native Instruments. It is most often run as a plugin inside a DAW (such as Ableton Live, Logic, etc).
Kontakt Player is available for free. It’s a “lite” or much more limited version of Kontakt Full. The full version of Kontakt offers a very large amount of libraries and sounds, whereas Kontakt Player is far more limited.
Our sample libraries are made for KONTAKT Full version only!

Contact Us


Slepneva st. 3/75
5th Floor
Gatchina, LO / 188309 (not for support requests)
Tel: +7 967 594 15 06

Product support:

Alex Perry
Support Team Manager

General - or product- questions:

Evgeniy Bykovskiy
General Producer

Mass media / Partnership / Collaboration - requests

Liza Bykovskiy
Distribution manager